Safer Gambling Executive Full Time

Our client is looking for an experienced Safer Gambling Executive to join their team. This role requires candidates who are eager to learn, organised, able to handle sensitive information, as well as being able to approach customers on subjects of a sensitive nature. The successful candidates will report into the Responsible Gambling Manager and assist in the day-to-day operational tasks including active monitoring of customer activity, actioning daily reports and communicating with players who could be at risk of gambling related harm

Responsibilities

• Ensure our customers are aware of the risks of gambling and that they are protected from those risks
• Proactively review player data ensuring that all required reports are investigated to identify and highlight player safety triggers, recommending and taking appropriate action
• Diligently monitor player activity making assessment and acting on changes in player behaviour
• Liaise daily with customers who have gambling-related problems or are at risk of gambling-related harms
• Work closely within the Compliance department on projects and cases
• Collaborations across the business to ensure Compliance is at the forefront of all operations
• Assisting in ad-hoc compliance related activities as and when required

Requirements

• Gaming/Gambling industry Experience
• An understanding of social responsibility code and problem gambling indicators
• An understanding of Customer Due Diligence
• Knowledge of or willingness to learn, and keep abreast of gaming regulation and requirements
• High level of computer proficiency, including experience with Excel
• Strong research and monitoring skills
• Empathetic approach towards sensitive subjects
• Clear and concise communication skills
• Team player with an energetic, pro-active, and fresh outlook