German Customer Service Executive Full Time

Our client is looking for a Customer Service Executive (German market) that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

Responsibilities

• Provide the highest level of support to our customers via phone, email and chat on a range of issues, such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc
• To maximise customer retention through promotion of various products, activities, bonus offers etc
• Communicating and cooperating with other departments as required
• Taking an active interest in driving process and quality improvements across the department
• Fulfilment of other tasks specific to your language community as required
• To maximise revenue opportunities by offering relevant deposit methods
• Testing of new games, products and software as required.

Requirements

• Fluent in both spoken and written Business English
• Internet experience and awareness
• Native level of German with other language skills beneficial.
• Excellent proven Customer service experience
• Extremely customer focused
• Excellent written and oral communication skills
• Confident oral communicator
• Strong team player
• Patience and diplomacy
• High level of trust
• Good interpersonal skills
• Reasoning and analytical ability
• Reports directly to Team Leader
• Knowledge and experience of the gambling industry an advantage

Benefits:

• Tailored relocation packages to meet your needs to support your transition
• Quarterly bonus based on quality and performance
• 25 days holiday and 12 days Gibraltar bank holidays
• International premium healthcare
• Subsidised gym membership within a variety of locations in Gibraltar
• Continuous learning/development opportunities and progressive career paths.