Our client is currently looking for a Customer Experience (CX) Product Manager to manage the operations-side configuration and ongoing maintenance of the back-office customer operations portals, tools, dashboards and products.
You will be a key player in building “the safest and smartest gaming platform that the world has ever seen” which will be launched in the summer of 2021. This gaming platform will provide all of its players with a uniquely safe and secure environment which ensures responsible and fair use by and for the most important people on the platform – the players.
Our client is customer focused/centric or even obsessed and their entire platform has been built from the ground up, truly created with the customer at is centre. Based upon the company’s values you will need to demonstrate the ability to put Customer Experience, Safety, Security and Integrity at the heart of everything you do.
The areas of CX Product responsibility will include:
Skills and experience
Customer Empathy: You care deeply about customers and their experiences. Customer delight is at the core of what you do, and every decision you are involved in will benefit our customers
Analytical Approach: You have great intuition, but you are happiest making decisions based on compelling data. You can turn that data into insights and the insights into positive customer and employee experiences
Natural Collaborator: People enjoy working with you, they see the value in what you deliver. You have experience of working in complex environments on major projects, and make it look easy.
Continuous Improvement: ‘OK’ is never enough. You are always looking for ways to make things better and understand the power of incremental gains, as well as the impact of the next big thing.
Force For Good: You act with honour and integrity, creating a fun and safe environment for our customers, colleagues and the community.